Welcome to the Casaluna Terms and Conditions (“Terms”). These Terms govern the use, purchase, and ownership of Casaluna products, including but not limited to Casaluna Comforters, Casaluna Pillows, Casaluna Sheets, Casaluna Towels, Casaluna Knit Blankets, and all other Casaluna Bedding products (collectively referred to as “Products”). By purchasing or using any Casaluna Product, you agree to be bound by these Terms and Conditions. If you do not agree, please refrain from purchasing or using our Products.
1. General Information
1.1 Casaluna is a premium brand focused on providing high-quality comfort and luxury for your home. Our Products include, but are not limited to:
- Casaluna Comforters
- Casaluna Pillows
- Casaluna Sheets
- Casaluna Towels
- Casaluna Knit Blankets
- Casaluna Bedding
1.2 These Terms apply to all sales, transactions, and usage of Casaluna Products, whether purchased directly from Casaluna or through authorized retailers.
1.3 By purchasing Casaluna Products, you acknowledge that you have read, understood, and agreed to these Terms.
2. Eligibility
2.1 To purchase any Casaluna Product, you must:
- Be at least 18 years of age or older, or the legal age of majority in your jurisdiction.
- Have the legal capacity to enter into a binding agreement.
2.2 By purchasing Casaluna Products, you confirm that all information provided during the purchase process is true, accurate, and complete.
3. Product Descriptions
3.1 Casaluna Products are described in detail on our website or by authorized retailers. We make every effort to display product descriptions, images, and details as accurately as possible. However, due to variations in screen resolutions and other factors, actual product colors, textures, and dimensions may vary slightly.
3.2 Casaluna reserves the right to modify, improve, or discontinue any Product at any time without notice.
3.3 The following Casaluna Products are covered by these Terms:
- Casaluna Comforters: Engineered for maximum comfort and designed with premium materials for a restful sleep.
- Casaluna Pillows: Crafted with ergonomic designs to provide optimal neck and head support.
- Casaluna Sheets: Luxurious, breathable sheets made with high-quality fabrics for a soft touch.
- Casaluna Towels: Absorbent and durable for maximum comfort after bathing.
- Casaluna Knit Blankets: Stylish, lightweight blankets perfect for layering or standalone use.
- Casaluna Bedding: A complete collection of premium bedding essentials.
4. Pricing and Payment
4.1 Pricing:
All prices for Casaluna Products are listed in the applicable currency (typically USD unless otherwise stated). Prices are subject to change without notice. Casaluna is not responsible for typographical errors, pricing mistakes, or unauthorized price changes by third-party retailers.
4.2 Taxes:
All applicable taxes, including but not limited to sales tax, VAT, or import duties, will be calculated and added at checkout based on your location.
4.3 Payment Methods:
We accept a variety of payment methods, including major credit cards, debit cards, and other online payment methods as indicated at checkout. All payments must be authorized and completed before shipping.
4.4 Third-Party Purchases:
If you purchase Casaluna Products through an authorized third-party retailer, their payment terms and conditions may also apply.
5. Shipping and Delivery
5.1 Shipping Policy:
Casaluna Products are shipped to the address provided at the time of purchase. Please ensure the shipping address is accurate before completing your order. Casaluna is not responsible for delays or failed deliveries due to incorrect or incomplete address information.
5.2 Delivery Times:
Estimated delivery times will be provided at checkout. Delivery times may vary based on location, shipping method, and unforeseen circumstances such as weather or carrier delays.
5.3 International Shipping:
For international orders, additional customs duties, taxes, or fees may apply. These costs are the responsibility of the customer.
5.4 Loss or Damage in Transit:
Casaluna is not liable for loss or damage that occurs during shipping. If your Product arrives damaged, please notify us immediately to initiate a claim with the carrier.
6. Returns and Refunds
6.1 Return Eligibility:
Casaluna offers a return policy for unused, undamaged Products in their original packaging. To be eligible for a return:
- You must provide proof of purchase (e.g., receipt or order number).
- The return request must be initiated within 30 days of the delivery date.
6.2 Non-Returnable Items:
The following items are non-returnable:
- Used, washed, or damaged items.
- Products marked as “Final Sale.”
6.3 Refund Process:
Refunds will be processed within [X] business days upon receipt and inspection of the returned Product. Refunds will be issued to the original payment method.
6.4 Return Shipping Costs:
Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect item.
7. Product Warranty
7.1 Casaluna Products are backed by a limited warranty that covers manufacturing defects. This warranty does not cover:
- Normal wear and tear.
- Damage caused by improper use, washing, or care.
- Unauthorized alterations or repairs.
7.2 To file a warranty claim, please contact our customer service team with proof of purchase and detailed photos of the defect.
8. Care Instructions
8.1 Each Casaluna Product comes with care instructions to ensure longevity and performance. Please follow the care instructions provided with each item. Failure to follow these instructions may void your warranty.
9. Intellectual Property
9.1 All trademarks, logos, and designs related to Casaluna Products are the exclusive property of Casaluna. Unauthorized use of our intellectual property is strictly prohibited.
9.2 You may not reproduce, distribute, or publicly display any content or designs from Casaluna without explicit written consent.
10. Limitation of Liability
10.1 To the maximum extent permitted by law, Casaluna shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use of our Products. This includes but is not limited to:
- Allergic reactions or sensitivities caused by Product materials.
- Misuse or improper care of Products.
10.2 In no event shall Casaluna’s total liability exceed the original purchase price of the Product.
11. Governing Law
11.1 These Terms are governed by the laws of [Insert Jurisdiction]. Any disputes arising from these Terms or the purchase of Casaluna Products will be resolved exclusively in the courts of [Insert Jurisdiction].
12. Force Majeure
12.1 Casaluna is not responsible for delays or failures to fulfill obligations due to events beyond our control, including but not limited to natural disasters, pandemics, labor strikes, or transportation disruptions.
13. Changes to Terms
13.1 Casaluna reserves the right to modify or update these Terms at any time without prior notice. The updated version will be posted on our website, and continued use of our Products signifies your acceptance of the updated Terms.
14. Contact Information
For questions, concerns, or claims regarding Casaluna Products, please contact us at:
Email: casalunashop@hotmail.com
Phone: 8187041185
Mailing Address:22160 Ventura Blvd, Woodland Hills, CA 91364
By purchasing or using Casaluna Products, you agree to these Terms and Conditions. Thank you for choosing Casaluna, where comfort meets luxury.
